Henry Onyx Studio

Delivery SLA

An SLA is only useful if the numbers are achievable in practice. Ours are calibrated against the way we actually staff engagements.

1. Kickoff
Kickoff begins within two (2) working days of verified deposit, unless a later kickoff is explicitly agreed in writing.
2. Communication response
Inside the Client portal, we respond to messages within one (1) working day during business hours (Lagos time, Monday to Friday, excluding Nigerian public holidays). Urgent issues flagged before launch are responded to same day.
3. Milestone delivery
We deliver milestones inside the date window agreed in the proposal. If a milestone slips for reasons under our control by more than two (2) working days, we proactively notify the Client through the portal with a reason and a new date.
4. Launch readiness
Before launch we run a quality pass that includes: cross-browser smoke tests, mobile-viewport checks at 375px and 768px, Lighthouse performance on the home page (target LCP under 2.5s on 4G), basic accessibility checks against WCAG 2.1 AA, and a content QA against the brief.
5. Post-launch warranty
Every engagement carries a thirty (30) day warranty from launch. During the warranty period, bugs that contradict the agreed scope are fixed at no additional cost. The warranty does not cover scope changes, new features, content updates, or third-party service failures.
6. Continued maintenance
Continued maintenance, hosting management, and content updates are available through a separate engagement scoped after launch.

Delivery SLA

An SLA is only useful if the numbers are achievable in practice. Ours are calibrated against the way we actually staff engagements.

1. Kickoff
Kickoff begins within two (2) working days of verified deposit, unless a later kickoff is explicitly agreed in writing.
2. Communication response
Inside the Client portal, we respond to messages within one (1) working day during business hours (Lagos time, Monday to Friday, excluding Nigerian public holidays). Urgent issues flagged before launch are responded to same day.
3. Milestone delivery
We deliver milestones inside the date window agreed in the proposal. If a milestone slips for reasons under our control by more than two (2) working days, we proactively notify the Client through the portal with a reason and a new date.
4. Launch readiness
Before launch we run a quality pass that includes: cross-browser smoke tests, mobile-viewport checks at 375px and 768px, Lighthouse performance on the home page (target LCP under 2.5s on 4G), basic accessibility checks against WCAG 2.1 AA, and a content QA against the brief.
5. Post-launch warranty
Every engagement carries a thirty (30) day warranty from launch. During the warranty period, bugs that contradict the agreed scope are fixed at no additional cost. The warranty does not cover scope changes, new features, content updates, or third-party service failures.
6. Continued maintenance
Continued maintenance, hosting management, and content updates are available through a separate engagement scoped after launch.

Delivery SLA